Walking In Your Customer’s Shoes

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The key message in this article is “to experience all you can from the customer’s perspective.” When was the last time you contacted your Call Center as an outsider? What rating would you give such experience?

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https://hyken.com/customer-experience-2/walking-in-your-customers-shoes/?inf_contact_key=3abb1375b23f72688f8d260d962a8d574dfbc39d7283b2cb89d5189540b69330

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