Tips to Become a Better Manager in 2016, Part 2

This is the second of three blog entries I will publish this month on how to become a better manager. These entries are based on the lessons I learned from the more than three decades I spent in the corporate world, both as an insider and as an external consultant.\r\n\r\nToday, I want to cover how servant leadership (covered in a previous blog entry) represents another important characteristic of strong managers.\r\n\r\n1. They clearly articulate what they expect from their employees. There is probably no worse disservice to employees than to have poorly defined, vague, and lengthy sets of performance objectives. Strong managers practice the rule of three: What are the top three goals expected from each employee?\r\n\r\n2. They establish a service-level agreement with their employees. I learned this from a manager who used to report to me. Why shouldn’t employees be entitled to the same quality of service that our customers, distributors, and suppliers expect? It forces managers to focus on serving their employees, their most important internal customers.\r\n\r\n3. They are accountable for leading their employees. They understand “it takes two to tango.” They recognize the codependency with their employees to jointly produce the required business results.\r\n\r\n

\r\n\r\nFeel free to use the comments section on this page to ask questions or post comments.\r\n\r\nPercy M. Cannon\r\nAuthor, Consultant, Facilitator & Coach\r\

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