Focus on Collective Results

As outlined in this month’s newsletter, I will expand on “The Five Behaviors of a Cohesive Team” model by Patrick Lencioni in my blog. The first four behaviors were covered in previous blog entries (Trust, Conflict, Commitment and Accountability). I will now cover the fifth and last one, Focus on Collective Results.\r\n\r\nThe only way a team can be certain it will remain focused on collective results is to ensure that team members are holding one another accountable.\r\n\r\nWhen a team fails to focus on results, it:\r\n• Rarely defeats its competitors\r\n• Loses achievement-oriented employees\r\n• Encourages team members to focus on their own careers and individual goals\r\n• Becomes easily distracted\r\n• Stagnates and fails to grow\r\n\r\nTruly cohesive teams focus obsessively on the collective results of the entire organization. They are intolerant of actions and behaviors that serve the interests of individuals and don’t promote the common good. As a result, team members are willing to make sacrifices in the organizations they run in order to drive the collective results of their teams.\r\n\r\nWhat makes it so hard to stay focused on collective results? We have a strong, natural tendency to look out for ourselves before others, even to the detriment of our family and team. Once that tendency kicks in, it can spread like a disease, quickly eroding the roots of teamwork until eventually even trust has been destroyed.\r\n\r\nThe key to avoiding this problem lies in keeping results in the forefront of people’s minds. A good way to focus attention is to use a visible scoreboard of some kind. A scoreboard focuses everyone’s efforts on one thing: winning. It provides unambiguous information about how the team is doing and how much time the members have left if they want to improve the final outcome. Results-oriented teams establish their own measurements for success.\r\n\r\nIn my consulting work with this program, I have found that teams with a strong sales background have a difficult time switching their mindset from individual to collective results. Their individual sales quota tends to trump the desired (and oftentimes ambiguous) team goals. Strong leadership is required to define a common success goal to which every member is 100 percent committed and accountable.\r\n\r\nPercy M. Cannon\r\n\r\ncoaching\r\n\r\

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