Category Archives: blog

THE CULT OF AMAZEMENT

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Does your company or professional practice deliver consistent and predictable experiences? If unsure or wish to learn more about it, please read this article from Shep Hyken.

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https://hyken.com/customer-service-culture/the-cult-of-amazement/?inf_contact_key=8b5b57eb84a9cefb43bdfe81446d577bf651f238aa2edbb9c8b7cff03e0b16a0

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8 Things Every Person Should Do Before 8 A.M.

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Excellent reminder to take care of yourself every morning before you start your professional activities. My favorite tip is #1: Get 7+ hours of sleep. I know that if I come out short with my sleep the night before, I won’t be at my best during the day. Care to share your favorite tip?

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\nhttps://benjaminhardy.com/8-things-every-person-should-do-before-8-a-m/\n
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Live Up to a Higher Standard of Service

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Another good customer experience story from Shep Hyken, where he challenges the readers to hold themselves to a high standard, one that will likely exceed the customer expectations. Have you set a high standard for the experience you want to give to your customers, in writing?

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https://hyken.com/customer-care/live-up-to-a-higher-standard-of-service/?inf_contact_key=7383f3cf37a2c673048020e01383449fd18a532c4142cb79caf2b269de1401fa

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How I Measure My Life

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The attached article offers an interesting approach for measuring success in your life. No, it’s not necessarily about your financial net worth…

Check out the three areas where the author suggests to place your focus and continuous improvement efforts: Energy, Work and Relationships.

Any reactions to this article?

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https://getpocket.com/explore/item/how-i-measure-my-life

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What Can You Do To Create a Better Experience For Your Customers?

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This article by Shep Hyken suggests to create a list of “customer focused-musts” for your business. What would go on that list? Whatever you and your team think would create an overall better customer experience.

I think creating the list will probably be a straight-forward process. How about choosing the first item you want to implement from that list? If you have “customer centricity” or something similar in any of your strategic or corporate documents, don’t give up until such first item on the list gets implemented with excellence.

And once executed, go for the second item.

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https://hyken.com/customer-service-strategies/what-can-you-do-create-better-experience-for-customers/?inf_contact_key=2abbb64689c391cad3927bfbf02e7044d18a532c4142cb79caf2b269de1401fa

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20 Work-Life Balance Tips and Secrets From CEOs

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Work-Life Balance is a personal decision. These 20 CEOs offer good tips from which you can pick and choose those which you think could apply to you.

If you want to go deeper into this subject, I want to suggest a 3-step process for your consideration, outlined in my book The Business Apostolate, Insights to Define and Achieve Your Mission in Life:

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Step1: Become 100 percent accountable for the decisions you make (and not make) in your life.

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Step 2: Develop and record in writing your personal mission statement.

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Step 3: Live your mission 24/7.

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Any thoughts you would like to share on this topic?           

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https://finance.yahoo.com/news/20-life-balance-tips-secrets-153357460.html

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The Assumptions Employees Make When They Don’t Get Feedback

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If you manage people and do not give them regular feedback, this article is for you. In the absence of such feedback, your team members will try to guess the reasons for this. Why keep them in the dark?

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And if you do give regular feedback, congratulations! This article is also for you, as it may give you some tips to get better at this important responsibility as a manager.

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https://hbr.org/2019/06/the-assumptions-employees-make-when-they-dont-get-feedback

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