Customer Service and CX Lessons from Three Iconic Brands

Another good article from Shep Hyken about the difference, and importance, of both the Customer Service and the Customer Experience (CX). He explains this using Amazon, Apple and Ace Hardware as examples.
I particularly liked how he covers these concepts with Ace Hardware, and how this company leverages them to compete against much larger companies.

https://hyken.com/blog-app/customer-service-cx-lessons-iconic-brands/?inf_contact_key=c8e4e407fdab8e2fdbfe89af7d9df1c47e470d92b8b75168d98a0b8cac0e9c09

Leave a Reply

Your email address will not be published. Required fields are marked *