How I Measure My Life

The attached article offers an interesting approach for measuring success in your life. No, it’s not necessarily about your financial net worth…

Check out the three areas where the author suggests to place your focus and continuous improvement efforts: Energy, Work and Relationships.

Any reactions to this article?

https://getpocket.com/explore/item/how-i-measure-my-life

Creating a Culture of Excellence The Go-Giver Way, Part 4

The Go-Giver Way™️

This is the fourth article of a five-part series where I provide suggestions that you can start adopting right away to promote excellence within and outside your organization. If you missed any of the previous ones, please click here.

I will build on the content from “The Go-Giver book series written by Bob Burg and John David Mann, as well as my nearly four decades of international corporate experience, first as an executive and now as a coach.

Today, we will cover the fourth principle, The Law of Authenticity: The most valuable gift you have to offer is yourself.  

Authenticity is something you can’t fake, at least not for the long term. People can smell falsehood a mile away, so show up as yourself. All the skills in the world (sales, technical, people, etc.), as important as they are, are all useless if you don’t come at it from your true, authentic core.

What can you do to discover and live from your authentic core? In a previous article, I outlined the steps I took to redefine mine when I was approaching 50. However, you don’t need to wait until you turn 50 or any age to discover and define your authentic core or, as it was in my case, to redefine it.

The concepts of intrinsic and extrinsic value can help you in this process. We, as individuals, have two types of value:

  1. Intrinsic or internal value: We automatically have this by virtue of being born.
  2. Extrinsic or market value: This is your strengths, traits, talents, and characteristics that allow you to add value to others, your organization, the marketplace, and the world, in a way that you get compensated for it.

One thing I learned early in my corporate career was to deal differently with strengths and weaknesses:

  • Drive your strengths as hard and proactively as possible. This is what will shape your market value.
  • Manage your weaknesses. Unless they are severe, your value proposition will probably not be driven by devoting time and energy into attempting to turn them into strengths.

My advice to you: Focus on your assets of value. Become a professional student by:

  • Reading books and participating in training programs to grow your skills.
  • Learning from others: Search for role models and adapt what is applicable to you.
  • Using coaching and mentoring to accelerate your professional growth.

Remember: “A critical skill in your business is your capacity to be authentic—to make a connection.”

Contact me if you wish to discover or adjust your authentic core, as a step toward adopting a culture of excellence The Go-Giver Way and enjoying extraordinary results.

Percy M. Cannon
www.cannon.consulting

What Can You Do To Create a Better Experience For Your Customers?

This article by Shep Hyken suggests to create a list of “customer focused-musts” for your business. What would go on that list? Whatever you and your team think would create an overall better customer experience.

I think creating the list will probably be a straight-forward process. How about choosing the first item you want to implement from that list? If you have “customer centricity” or something similar in any of your strategic or corporate documents, don’t give up until such first item on the list gets implemented with excellence.

And once executed, go for the second item.

https://hyken.com/customer-service-strategies/what-can-you-do-create-better-experience-for-customers/?inf_contact_key=2abbb64689c391cad3927bfbf02e7044d18a532c4142cb79caf2b269de1401fa



20 Work-Life Balance Tips and Secrets From CEOs

Work-Life Balance is a personal decision. These 20 CEOs offer good tips from which you can pick and choose those which you think could apply to you.

If you want to go deeper into this subject, I want to suggest a 3-step process for your consideration, outlined in my book The Business Apostolate, Insights to Define and Achieve Your Mission in Life:

Step1: Become 100 percent accountable for the decisions you make (and not make) in your life.

Step 2: Develop and record in writing your personal mission statement.

Step 3: Live your mission 24/7.

Any thoughts you would like to share on this topic?           

https://finance.yahoo.com/news/20-life-balance-tips-secrets-153357460.html

Creating a Culture of Excellence The Go-Giver Way, Part 3

The Go-Giver Way™️

This is the third article of a five-part series where I provide suggestions that you can start adopting right away to promote excellence within and outside your organization. If you missed any of the previous articles, please click here.

I will build on the content from “The Go-Giver book series written by Bob Burg and John David Mann, as well as my nearly four decades of international corporate experience, first as an executive and now as a coach.

Today, we will cover the third principle, The Law of Influence: Your influence is determined by how abundantly you place other people’s interests first.  

If you want to attract people to you and your ideas, there are two broad ways to accomplish this:

  • Use positional leadership, which may drive compliance but is not very effective, or
  • By influence, which drives commitment by focusing on “what’s in it for the other person.”

Three features that enable genuine influencers to accomplish great things with and through people are:

  • They kick off meetings by “framing” the issue or topic to be covered and by clarifying the goals, then they step back to let the discussion flow.
  • They step into the other person’s shoes. They listen to the interests of the meeting participants to understand what’s in it for them.
  • They let go of having to be right and allow team members to share their suggestions without being concerned about contradicting the leader.

Bob Burg, co-author of “The Go-Giver,” follows what he calls “The Golden Rule of Business”: “All things being equal, people will do business with, and refer business to, those people they know, like and trust.” A variation of this rule also holds true for relationships within an organization: “People will assist, do things for, make things easier for, speed up the process for, and collaborate with those whom they know, like, and trust.”

How can you apply the three elements of this Golden Rule of Business to the corporate world?

  1. Know: It’s not just about who you know, but also who knows you and knows how effective you are in leading and influencing others.
  2. Like: By showing genuine interest in a person, you will find that the know, like, and trust relationship builds faster. Ask them questions, such as how they started their professional career, what they enjoy most from their job, and in what ways can you contribute to their work.
  3. Trust: This may take time, and it’s one area where referrals, covered in Part 2, can become very useful.
     

There is no better or more powerful way to influence others than by switching your focus from “What’s in it for me” to the “What’s in it for them.”

Contact me if you see an opportunity to adjust your personal or team’s influence style as a step toward adopting a culture of excellence The Go-Giver Way and enjoying extraordinary results.

Percy M. Cannon
www.cannon.consulting

The Assumptions Employees Make When They Don’t Get Feedback

If you manage people and do not give them regular feedback, this article is for you. In the absence of such feedback, your team members will try to guess the reasons for this. Why keep them in the dark?

And if you do give regular feedback, congratulations! This article is also for you, as it may give you some tips to get better at this important responsibility as a manager.

https://hbr.org/2019/06/the-assumptions-employees-make-when-they-dont-get-feedback

It’s Your Fault

Another good customer story from Shep Hyken, this time about how to let a customer know that they were wrong.

https://hyken.com/customer-care/its-your-fault/

Creating a Culture of Excellence The Go-Giver Way, Part 2

The Go-Giver Way™️

This is the second article of a five-part series where I provide suggestions that you can start adopting right away to promote excellence within and outside your organization. If you missed Part 1, please click here.

I will build on the content from “The Go-Giver book series written by Bob Burg and John David Mann, as well as my nearly four decades of international corporate experience, first as an executive and now as a coach.

Today, we will cover the second principle, The Law of Compensation: Your income is determined by how many people you serve and how well you serve them.  

The Law of Value, covered in Part 1, describes your potential income—how much you could earn. But it’s the Law of Compensation that determines your impact (i.e., how much you actually earn).

A powerful way to increase your impact is through word of mouth. When people endorse you or your business, it is highly effective. Better yet, aim to take this positive word of mouth one step further in the form of referrals. Strive to add such high levels of value to others that they feel compelled to speak well about you.

Referrals are not restricted to expanding your customer base. Two decades ago, while still a corporate executive, I received the dreadful notice that my job was disappearing and I needed to look for work elsewhere. Has this also happened to you? If so, you can probably relate to how painful this experience can be. An ex-boss of mine offered to help. She referred me to an executive in another company, who, in turn, referred me to an executive whom he knew had a job opening that could fit my profile. After a long interview process, I had a new job. It took me eight long months to find it, and it came from a referral of a referral…

Be proactive in asking for referrals as a key strategy to grow your impact. Just be aware that a key prerequisite for this is to exceed the expectations of both your internal and external customers. And there is no faster or more effective way to elicit those feelings than by placing their interests first, which we will cover in our next article.

Contact me if you wish to learn more and explore how you, your team, or your organization can adopt a culture of excellence The Go-Giver Way and enjoy extraordinary results.

Percy M. Cannon

www.cannon.consulting

A Lesson on Letting Go

Interesting article on the benefits of letting go in your professional and personal life.
Although I agree with the concept of letting others learn from their mistakes, I think there are instances where the consequences of such a mistake may be too large.
One thing is to let your employee try a different approach to win a potential customer, even if you have your reservations about it. Another thing is to allow for a decision which could seriously hurt the finances or reputation of your company.
Do you have a point-of-view you want to share?

Can You Take a Punch?

How do you react to a “verbal punch” from an unhappy customer? Do you take it personally and try to “win the fight?” Or do you see it as an opportunity to win back the customer?

https://hyken.com/customer-service-training/can-you-take-a-punch/?inf_contact_key=3c2df2b904c6eddeef9dd8e3daa28924842e902fbefb79ab9abae13bfcb46658